Do you support Faster Payments?

Yes. If you transfer funds to your Expend account with Faster Payments, it should reflect within a couple of hours.

Do you run a credit check?

We don't run a credit check. We only do a check to confirm your identity from the details you provide when you apply for a Expend card. All companies issuing payment cards are required by law to do this as a fraud-reduction measure. It's a so-called “soft” ID search and won't affect your credit rating. These “soft” searches leave a generic identity footprint so that the individual can see if a check has been performed. Rest assured that it’s an ID check and will not affect your credit rating.

Can the card be used with Apple Pay?

Unfortunately not at this time. We do have plans to add that to the product later this year.

What does the Expend card cost?

Getting your card is completely free. Our service will remain free while it is still in beta, but after that there will be a small subscription fee. Using the card generally won't incur any charges, with some exceptions – see the Expend Beta Customer Pricing & Fair Use Policy.

Where can I use my Expend card?

You should be able to use your Expend card anywhere that you can pay with a debit or credit card, at any point of purchase where you see the MasterCard logo.

Where can't I use my Expend card?

Please let us know if you have a problem using your card somewhere. Specify where, and whether you tried contactless or chip & PIN.

Is my money safe?

The issuer for your Expend prepaid Mastercard card and provider of the payment services is Prepaid Financial Services Limited (PFS). Your money is held in secure account by PFS that is associated with only your card. PFS is authorised and regulated as an e-money issuer by the Financial Conduct Authority registration number 900036. Details of the PFS authorisation licence by the Financial Conduct Authority is available on the public register. Also see our terms and conditions.

Can I get an Expend card if I live outside the UK?

For now, you can get an Expend card only if you are a UK resident. To sign up, we need a registered UK address, which will be verified as part of the sign-up process.

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