What happened

We take card fraud and fraud prevention seriously, and monitor activity on Expend cards for suspicious activity. If something doesn’t look quite right, a card may be locked. You’ll get a notification on your phone that says the following:

🔒 Suspicious activity on your card
Your Expend card has been locked. You can unlock it in the Expend app or dashboard.

There are many possible reasons why this might happen, including:

  • Too many transactions or cash withdrawals in quick succession
  • Trying to use the card repeatedly when a transaction is declined (or fails for another reason)
  • Too many failed PIN attempts
  • Fraudulent transactions

What to do

Using the Expend app or dashboard, check your recent transactions and make sure that you recognise all recent transactions. If everything looks reasonable, then you can unlock it from the app or dashboard.

For more details, see this article: Unlock your card

Troubleshooting

If you are unable to unlock your card using the app or the Expend dashboard, please contact our support team via the in-app chat, or on the dashboard by clicking the chat button in the lower right corner.

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