If your card has been lost, it can be locked to prevent it from being used for any transactions. It may also be locked automatically because of a suspect purchase. If that happens, and you are certain that there hasn't been an illegitimate purchase, you can unlock your card using the Expend app or dashboard.
- Tap the menu button and select Cards.
- Select the card.
- On the Card screen, tap Unlock Card.
- Go to app.expend.io and sign in with your Expend account details.
- Click Account & Cards.
- Pick out your card and click the lock icon, so that you see a open lock:
Need more help?
If you need help, please use the Chat feature within the app, or use the following contact details:
Phone: +44 (0)203-828-7711