Before money can be distributed to individual cards, you need to load money to the organisation’s main account – what we call the “float” account. This is where all the funds are held that can then be moved to individual Expend cards as needed.

What is the current balance?

The float account’s current balance is visible on the Cards page to users with the Administrator role, under AVAILABLE BALANCE.

You can also see the current combined balance on all the organisation’s Expend cards, under BALANCE ON CARDS.

Topping up

You can load money to your Expend float account via bank transfer. You can find the details you need for doing the transfer on the dashboard.

  1. In the dashboard menu, click Cards.
  2. Click Top Up Business Account. The bank account details are displayed.

Please note:

  • Before loading money for the first time after your application has been approved, please allow 1 day for your account to be set up. Your account will be ready the day after approval.
  • A Faster Payments transfer usually takes 2– 4 hours. However, it can take up to a maximum of 24 hours for the funds to arrive in your float account.
Did this answer your question?